Frequently Asked Questions
What is Chilyo’s Mission?
What Are you Doing?
We are integration healing with science and tradition. Chilyo™ is a natural luxury environmental response skincare line that uses cannabidiol, extracted from virgin Full Spectrum Hemp CBD, as an essential ingredient.
Why Are you Doing It?
Inflammation is believed to be the primary cause of most disease in the human body. We all have a level of inflammation in our cells. This damage is due mostly to aging, disease and environmental stress on our minds and bodies. Environmental stress, as an essential ingredient. can be from work, home life, weather – you name it. Nobody can escape it.
How Are you Doing It?
We have developed a unique complex using specific ingredients, proven to be and effective by modern scientific research. We integrate that scientific knowledge with ancient traditions to make products that really work.
WHAT IS CBD?
WHAT IS CBD?
Cannabidiol, frequently referred to as CBD, is a non-psychoactive (meaning it does not make you feel “high”) compound that can be derived from either hemp or cannabis. We use only Full Spectrum CBD Oil extracted from hemp, as hemp is known to contain higher concentrates of this unique compound that has significant medical benefits.
IS CBD LEGAL?
Hemp CBD is legal in all 50 states., Marijuana CBD, on the other hand, is currently legal in only 8 states for recreational use: Alaska, California, Colorado, Maine, Massachusetts, Nevada, Oregon, and Washington.
I THOUGHT CBD WAS ILLEGAL, SO HOW CAN CHILYO USE IT?
We use multiple strains of Cannabis Sativa that are within the legal guidelines and do not contain more than 0.3% THC, the psychoactive compound in marijuana.
HOW CAN I BE SURE YOU ARE SELLING ME REAL CBD?
Each and every batch of our Full Spectrum Hemp CBD is lab tested so that we can ensure the efficacy of our ingredients. Here is an example of one of our certificatesof analysis.
WILL YOUR PRODUCTS SHOW UP IN DRUG TESTS?
No. CBD will not trigger a positive result on drug tests, which screen for THC. Our lab-tested Full Spectrum Hemp CBD Oil contains a maximum of 0.3% THC, so it is in compliance with US regulations.
HOW IS HEMP CBD DIFFERENT FROM VS. MARIJUANA CBD?
Hemp CBD is extracted from male plants, while marijuana CBD is sourced from the females. It is the same exact plant with slightly different genetic expressions, but each are cannabis plants.
HEMP IS NOT AS EFFECTIVE AS "REAL" CANNABIS - SO WHY ARE YOU USING IT?
The notion that hemp CBD oil is not as effective misunderstands the medical benefits of CBD as compared to THC.If we were looking to get you “high,” we would agree that hemp CBD is not as effective. Since Chilyo®’s mission is to help you recover from the environmental damage to which your skin is exposed everyday, we chose full spectrum hemp CBD since the hemp plant is known to provide more of the CBD (and other compounds) proven to be beneficial for damage recovery.
WHY DOES MY SKIN FEEL HOT AND TURN RED WHEN USING THE MUSCLE BALM?
The Chilyo™ Muscle Balm, as an essential ingredient. was created to work unlike anything available over the counter. Our goal was to develop something akin to Far East “acupuncture” or “cupping,” but in a crème form - a true merging of Eastern healing traditions with Western scientific capabilities. The ingredients in our muscle balm, as an essential ingredient. bring the blood to the surface of the skin via vasodilators. This is what creates the, redness and warming sensation at the application site. Containing proven anti-inflammatory ingredients like cannabinoids, arnica, bromelain and peptides, our muscle balm works as it is reabsorbed in to your skin. Best of all, we included ingredients that not only relieves pain, but which also moisturize and nourish the skin.
CHILYO? HEALING IN KOREAN: CHIL·EE·YO ?
IS CHILYO A KOREAN COMPANY?
Our founders have long held a fascination with the ancient traditions of the Far East, born from our deep respect for all cultures and our excitement at the potential ancient Eastern teachings hold for Western science Korea has been a leader in skincare innovation and Chilyo™ has looked there for inspiration throughout our product research and development.
OKAY, SO YOU ARE NOT A KOREAN COMPANY. - WHY DID YOU CHOOSE THE NAME?
Shedrack Anderson grew up as a martial artist and understands the importance of tradition. Whenever he was injured while competing overseas, herbal remedies were all that was available. He developed a love for the traditions, and a respect for their effectiveness. Also, our proprietary Chilyo Complex contains 7 key ingredients, and the number 7 in Korean Is “Chil”. Finally, we thought it was a cool name, – yo!
CAN YOUR PRODUCTS REALLY HEAL ME?
We hope that, by using our products and living a #chilyolife, you can begin to learn to heal yourself.
WHAT IS INFLAMMATION?
Inflammation is believed to be the primary cause of most diseases in the human body. We all have a level of inflammation in our cells. This damage is due mostly to aging, disease and environmental stresses to which we expose our minds and bodies everyday. Chilyo™’s goal is to produce quality products that help us rejuvenate and strengthen our cellular structure by applying ancient techniques adapted to modern scientific concepts in skin research.
WHAT IS ENVIRONMENTAL RESPONSE AND WHY SHOULD WE CARE?
Environmental Response is your body’s reaction to the stresses of life that can cause inflammation. Environmental stress can come at work, at home, from the weather – you name it. It is inescapable, but at Chilyo™, we do not believe that that means we can’t do anything about it.
STORING YOUR CHILYO PRODUCTS
HOW DO I STORE CHILYO™ SKINCARE PRODUCTS?
Our products should be stored in a cool dry place. The ideal temperature is between 60-75 degrees Fahrenheit – but if you like hot showers, you should keep your Chilyo products well away from the shower to avoid breaking down the CBD.
WHAT IS THE SHELF LIFE OF CHILYO SKINCARE PRODUCTS?
Purchasing directly from Chilyo™ ensures that our skincare products are delivered at their peak of freshness and with the maximum shelf life. We recommend using our products within 6 months after opening. If you find that your product has discoloration or an unusual smell, do not be alarmed – our customer care team is here to assist you. The discoloration is simply oxidation.
DOES CHILYO™ CONTAIN ANY HARMFUL INGREDIENTS?
Chilyo products contain only ingredients that are well-tested and proven to be effective. Our chemists have over 85 years’ industry experience and we have developed a complex of 7 main ingredients that work together to unite mind and body that heal your body naturally, by stimulating an environmental response.
ARE YOUR PRODUCTS FREE OF THE “BAD STUFF”?
We make sure our products would retain the safest rating by focusing on natural ingredients and a transparent development process . Chilyo™ hemp oil CBD skin care products are free of parabens, synthetic colors, aluminum, petroleum, phthalates, and fragrances, as well as a long list of chemicals and derivatives.
HOW ARE YOU PRODUCTS TESTED?
Chilyo puts its products through many tests, including HRIPT, ocular testing, bacteria testing, and others. All of our products are dermatologist reviewed at the end of each testing cycle. We never test on animals.
CHILYO™ SHIPPING & RETURNS
WHAT IS THE SHIPPING COST?
Shipping is 100% free. Expedited shipping is available for an additional charge based on your location. To request expedited shipping, please contact us directly.
WHERE YOU WILL SHIP?
We ship to all 48 contiguous US states. We are not able to ship internationally at this time.
HOW DO I KNOW IF YOU HAVE RECEIVED MY ORDER?
Once you place your order, you will receive an email containing your order number and your ordered items. Once your order has been shipped, we will send you another email containing your package tracking number for your reference. You can always review your order history, including tracking, via your account on our website.
HOW WILL MY ORDER BE SHIPPED?
All orders are shipped in discreet packaging. There are no labels on the packaging except the shipping label. Inside will be your Chilyo product and an invoice. We may even throw in a free gift!
If you are not fully satisfied with your purchase, you may return it in accordance with the Return Policy. Most unopened items in new condition and returned within 30 days will receive a refund or exchange. Some items have a modified return policy noted on the receipt or packing slip. This information also will be displayed during the checkout process if you purchase directly from Chilyo.com. Items that are opened or damaged or that do not have a packing slip or receipt may be denied a refund or exchange.
We encourage you to type in any term you like in to our search bar in order to learn about our company, our products, and our ingredients. Search our Glossary
WE HERE FOR YOU
Email: Support@chilyo.com Phone Number: 1-866-498-0006